Privacy Policy
Scope
This Privacy Policy relates to personal information collected by Merkara Homes Pty Ltd in accordance with the Australian Privacy Principles (‘APPs’) under the Privacy Act 1988 (Cth) (Privacy Act).
Collection
Types of Personal Information Collected
Merkara Homes collects personal information necessary for its functions or activities, or as required/permitted by law. Sources include:
- Social media platforms
- Website interactions
- Direct inquiries
- Communications with Merkara Homes representatives
- Interactions during the Building and Development Approval processes
- Corporate and personnel functions
- Engagements with individuals
Sensitive information is only collected if the individual consents or if required/permitted by law.
Additional Collection Methods
- Cookies, IP addresses, and session tokens
- Recording information provided by individuals
Collection Practices
Personal information is collected lawfully and fairly, often directly from individuals or their representatives. Sometimes information is sourced from third parties or publicly available sources.
Purpose
The collection of personal information aims:
- To provide requested products and services
- For marketing purposes
- To improve our offerings
- To conduct business and meet legal/regulatory obligations
Unsolicited personal information will be destroyed or de-identified if lawful and reasonable.
Use and Disclosure
Usage
Personal information is used for intended purposes, related purposes, or as required/permitted by law, including:
- Business activities
- Market research
- General administration
- Employment-related purposes
- Legal and contractual compliance
Disclosure
Personal information may be disclosed to third parties engaged in providing products/services, business partners, external advisors, or as required/permitted by law. Sensitive information is used/disclosed only for primary purposes, with consent, or if required/permitted by law.
Marketing
Personal information may be used/disclosed for marketing relevant products/services. Individuals can opt out of receiving marketing communications.
Overseas Disclosure
Occasionally, personal information may be disclosed to overseas recipients necessary for project organization/construction. Contracts require compliance with APPs and the Act. By providing personal information, individuals agree to such disclosures.
Quality, Security, and Access Purpose
Quality
Collected, used, and disclosed information is ensured to be accurate, complete, and up-to-date. Notify us for corrections.
Security
Personal information is safeguarded using physical and electronic measures. Information no longer needed will be destroyed or permanently de-identified.
Access
Requests for access to personal information are responded to within a reasonable timeframe. Access may be denied under Privacy Act exemptions, with reasons provided.
Correction
Corrections to personal information can be requested. We ensure the accuracy, completeness, relevance, and non-misleading nature of held information.
Availability and Amendments
This policy is accessible upon request and periodically reviewed. Amendments will be included in updated versions. Review this policy periodically for changes. Revised policies will be available on our website. Continued use of our website, products, services, or provision of additional personal information implies acceptance of the revised Privacy Policy.
Making a Complaint
Complaints about breaches of this Privacy Policy or the APPs may be directed to Merkara Homes. Complaints are handled promptly and professionally by our Privacy Officer. Unsatisfied complainants may escalate to the Office of the Australian Privacy Commissioner.
Contact Us
For further information, contact:
- The Privacy Officer, Merkara Homes
- PO Box 1178 Woodford, Qld, 4514
- Phone: 0427 154 750
- Email: info@merkarahomes.com.au
